Portier

We are looking for a professional, courteous, and service-oriented Portier who is passionate about hospitality and creating exceptional guest experiences for our Boutique Hotel in the heart of Copenhagen. As one of the first and last team members our guests encounter, you play a vital role in ensuring every arrival and departure leaves a lasting impression.

This position is ideal for someone who thrives in a fast-paced environment, enjoys being active throughout the day, and takes pride in delivering service with attention to detail. You are approachable, proactive, and professional, with the ability to remain calm and organized even during busy periods.

As part of our team, you will have the opportunity to contribute to the daily operation of a luxury 5-star boutique hotel while working alongside dedicated colleagues who share a passion for excellence, teamwork, and genuine hospitality.

Key Responsibilities

• Welcome guests warmly upon arrival and wish them a memorable farewell upon departure.

• Assist guests with luggage to and from their rooms.

• Support the Front Office team with arrivals, departures, and ensuring a seamless check-in experience.

• Open doors and escort guests throughout the hotel when needed.

• Provide information about the hotel, its facilities, and local attractions.

• Maintain a clean, organized, and welcoming entrance, lobby, and surrounding guest areas.

• Coordinate with Hosts, Housekeeping, and other departments to deliver a seamless guest experience.

• Respond promptly and professionally to guest requests with discretion and attention to detail.

• Assist with luggage storage, deliveries, and other operational tasks as required.

• Help create a warm, welcoming atmosphere that reflects the hotel's high service standards.

What We Offer

• A key role in creating memorable first and last impressions for our guests.

• The opportunity to work in a prestigious luxury 5-star boutique hotel.

• A varied and dynamic working day with guests from around the world.

• A supportive and professional team environment where collaboration, hospitality, and respect are at the heart of everything we do.

• Opportunities for personal and professional development through training, coaching, and continuous learning.

• A workplace with high ambitions, short decision-making processes, and the freedom to take responsibility.

• Competitive salary and attractive employee benefits.

What We're Looking For

• Previous experience in hospitality, customer service, or a guest-facing role is an advantage, but not essential.

• You are friendly, approachable, and genuinely enjoy creating great guest experiences.

• You work in a structured and reliable manner while taking responsibility for your tasks.

• You communicate confidently and professionally in English; additional languages are an advantage.

• You remain calm under pressure and can maintain a positive attitude during busy periods.

• You are proactive, solution-oriented, and enjoy working as part of a team.

• You have excellent attention to detail and take pride in maintaining high standards.

• You are flexible and comfortable working evenings, weekends, and public holidays as required.

• If the role includes valet parking, a valid driver's license is an advantage but not required for all candidates.

If you are passionate about luxury hospitality and take pride in creating unforgettable guest experiences, we would love to hear from you.

If this sounds like the right opportunity for you, we would love to hear from you. Please submit your application no later than 15 August 2026.

If you have any questions about the position, please feel free to contact Zeljka Stefanic Urbina at teamlead@hermank.dk. Please include "Portier" in the subject line of your email.

Part of Bühlmann Hotels

Bühlmann Hotels is home to a collection of unique hotels across Denmark, ranging from vibrant city hotels to iconic boutique properties. While each hotel has its own distinctive character, we are united by a shared commitment to exceptional hospitality and the values that define our culture: care, flexibility, presence, passion, and respect for people and the environment.

Learn more about our hotels at www.buhlmann.dk.